Salesforce is delivering businesses exceptional service through its innovative features to enhance customer satisfaction all over the globe. Salesforce Service Cloud Integration has made interaction between organisation and their customers more interactive and easy. Salesforce service cloud implementation has enabled businesses to provide unmatched experience at anytime and from anywhere as one can easily embed one touch service into their products. Salesforce service cloud implementation offers a customer solutions which are tailor made to meet their specific requirements. It helps you to manage and track customer issues efficiently by using various tools.
Salesforce Service Cloud Implementation provides a 360 degree view of your customers and enables you to deliver faster, smarter and more personalized service. By Salesforce service cloud integration one can create a connected knowledge base which enables live agent chat and manage case interactions from one single platform. You can even have personalised customer interactions by using service cloud and sell your services based on customers past purchase pattern data.
Salesforce Service Cloud Implementation provides a 360 degree view of your customers and enables you to deliver faster, smarter and more personalized service. By Salesforce service cloud integration one can create a connected knowledge base which enables live agent chat and manage case interactions from one single platform. You can even have personalised customer interactions by using service cloud and sell your services based on customers past purchase pattern data.
Salesforce Service Cloud Integration Services offers following solutions for business Enterprises.
1. Case Management - Customer issues raised at any point of time are captured and tracked as cases. Email to case helps one automatically create a case whenever an email is sent your company's email address, including all the emails sent by customer to you on a particular case. Web to case is automatically created in Salesforce whenever a customer request comes to your company's website.
2. Knowledge – Service cloud services also provides knowledge base where users can create, manage and edit their content. Customers can also visit company’s website and search for solutions through documented knowledge articles.
3. Communities - Salesforce Service Cloud Implementation help you to collaborate with your suppliers, customers, distributors or business partners through its feature of success community. Customers can search for anything like articles, knowledge documents in the communities section.
4. Console - Agent console feature of service cloud provides unified experience to agents and reduce their response time by getting all information in one place. You can find case histories, dashboards, customer profiles all in one place in a console.
5. Leverage Social Media - Salesforce service cloud integration allows you to leverage Social media platforms such as Twitter or face book to engage with your visitors. Through its social Studio feature request is escalated directly to your social service team for early resolution.
