Monitor Usage Trends With Salesforce Audit Services

 Auditing in Salesforce is the process of carrying out a thorough inspection of the Salesforce CRM. Salesforce auditors check the performance of setup, identify data risk issues, and perform various other activities that help in keeping the CRM risk efficient and risk-free.

Salesforce offers several built-in auditing features that help users in detecting potential data risks, unexpected changes, and usage trends. If you do not have access to an auditor, then you can avail Salesforce Free Audit Services of leading partners like Damco.

A Salesforce auditor performs assessment on the following features to find out possible  vulnerabilities in data:

1. Record Modification Fields

The business processes in Salesforce are built on hundreds of thousands of objects and fields that store and retrieve data in Salesforce. Since these fields are automated, any changes in it will also present the name of the admin or user who made those changes. On the basis of this, a Salesforce auditor identifies unexpected field modifications and makes suitable corrections.

2. Login History

Salesforce auditors also monitor the login history of a system to find out the successful and unsuccessful attempts done over a period.  This data is critically analyzed since it showcases the security status of a system.  Salesforce assessment professionals can track the login history for a maximum duration of 6 months.

3.  Field History Tracking

In Salesforce, you can audit individual fields to find out if there are any changes in it. While all the custom objects in Salesforce allow auditing, only a few standard objects allow field history tracking. With this facility, Salesforce Audit professionals can track objects including Accounts, Cases, Contacts, Leads, Solutions, Campaigns, etc.

4. Setup Audit Trail

The Audit trail presents you with a sequence of events that occurred over a duration. With Setup Audit Trail, auditors are able to know the changes made to a system/data configuration by an admin or a group of admins.  This helps firms that have to employ multiple admins. 

Bottomline

Auditing helps organizations to gain better visibility and understanding of data. With Salesforce Audit Services, firms can identify unwanted modifications, underperforming processes, and data risks. Moreover, auditing is a great step to know the possible enhancements that you can make to improve the business outcomes.

Hire Salesforce Developers For a Competitive Edge in Business

 Automated workflows, centralized clouds and advanced features makes Salesforce the go-to platform for businesses of all sizes. The cloud-based CRM enables firms to execute their day-to-day operations including customer interaction, sales optimization, campaign management to project collaboration seamlessly.

Though Salesforce offers access to numerous tools and features, businesses should hire Salesforce Developers to add capabilities to their setup. Hiring Salesforce programmers can help firms to have a better implementation, app development and customization giving a competitive edge in their business domain. 

For this, firms can engage experts who are well-versed in programming languages Visualforce, Apex and frameworks Lightning, Force.com.

Here is how organizations benefit by hiring a Salesforce developer:

1. Planned Implementation

The implementation process has to be planned to secure better outcomes post install. A Salesforce developer analyzes requirements and accordingly sets up processes, workflows, makes custom changes, maps business logic and configures the CRM. Salesforce Professional Services partner also checks the data migration needs of your CRM enabling you to access external data.

2. Suitable Customization

There are times when organizations realize that their current setup is not offering the value they desire, in such cases customization is the key. These enhancements can be anything from dashboard creation to workflow enhancement depending on the needs. A Salesforce developer leverages Force.com or Lightning platforms to carry out the desired changes.

3. Right Integrations

Salesforce Developers also help firms in integrating third-party tools and applications for unified data access. A Salesforce Professional Services partner carries out various forms of integrations including interface integration, data integration, and business logic integration. With suitable integrations, employees can access external data more conveniently resulting in increased productivity. 

4. Application Development

If you are looking to add convenience to your employees, then consider adding an application to your setup. App development solutions like Inventory application, Chatbot application or Field Service application can bring convenience to employees and boost productivity as customer issues are identified and resolved quickly. Based on your requirements, a Salesforce expert uses the Lightning platform to develop apps rapidly or uses Force.com to develop more complex solutions.

Bottomline

From implementation and customization to app development and integration, a Salesforce professional helps organizations to keep the setup optimized. Before you hire Salesforce Developer/Programmer ensure that they are certified and hold sufficient hands-on-experience in the specific business domain.

Streamline Field Operations With Salesforce-Powered Field Service Software

 Delivering top-notch customer service is vital for businesses whose delivery system has a major dependency on field service operations. However, many businesses are still relying on obsolete systems for business management which often leads to lack of coordination between teams resulting in substandard customer service.

To streamline the workflows and to boost productivity, businesses should move towards advanced Field Service Management Solutions. Salesforce FSM Software is one such tool that enables firms to streamline field operations and deliver services quickly. Its automated processes and AI-powered analytics help in job scheduling, coordination, and monitoring allowing firms to maintain a high level of customer service.

Implementing a Field Service Management Solution enables businesses to manage day-to-day operations in a much better way. Here are a few reasons to incorporate an FSM Software:

1. Order Assignment and Scheduling

Salesforce Field Service solutions have an automated workflow which allows fast order creation and job assignment to field technicians. Once an order is created, it can be assigned to a suitable technician based on his availability, skills and current location. With an FSM application, technicians can check traffic conditions, optimize routes, check customer’s service history, address, and contact information resulting in faster service delivery.

2. Improving First-Time Fix Rates

Field businesses operate better with an FSM solution as all the necessary information related to a customer request is accessible by technicians on their mobile. Salesforce Field Service Software can also be equipped with Einstein Vision that works on image recognition technology and is used to classify images, detect faulty equipment or machine parts. With easy identification of an issue, field technicians can finish work on the first service saving the additional fuel costs on round trips.

3. Track Performance With Data Analysis

With a customizable and AI-driven field service application, businesses can analyze the results of tasks performed by technicians on the field. For instance, you can see the time spent at customer sites, first-time fix-rate, vehicle mileage and whether the field teams are adhering to their schedules or not. By tracking these KPIs, a business can measure productivity, identify flaws in execution and improve the performance on the field.

4. Easy Integration With Information Systems

Adopting Field Service Management Solution is highly beneficial if it is compatible with a business’s existing ERP Software. Damco offers native connectors for popular ERP solutions to ensure there is an optimal synchronization between both systems. Also, businesses that do not wish to implement Salesforce in their business ecosystem can adopt third-party solutions from AppExchange or integrate solutions like Optima Pro for centralized and synchronized data access.

5. Mobile-First Experience

Empowering your employees with a mobile application allows them to access customer requests, view service history, access knowledge resources, and collaborate with other team members. With a GPS enabled and AI-driven mobile application, users will be able to track employee and vehicle whereabouts and monitor their performance with ease. Also, an FSM application enables a technician to work offline, access work notifications, job schedules, sign proof-of-delivery with ease.

Bottomline

To improve field operations and to experience better results, businesses should adopt an advanced and resourceful solution like Salesforce. At a time when other firms are leveraging automation, AI and IoT capabilities of Salesforce to enhance customer experience, it is time that you also take the competitive advantage of Salesforce Field Service for better outcomes and a streamlined workflow.

Experience Digital Success With Salesforce Marketing Cloud Integration

 Salesforce Marketing Cloud is a CRM platform which is quite popular among marketers due to its automation and analytics capabilities. The SFMC consists of tools that enable businesses to find the right customers and engage with them through personalized content on various digital channels.

With Salesforce Marketing Cloud Integration, organizations get access to tools like Social Studio, Mobile Studio, Email Studio, Journey Builder, Interaction Studio, etc. These tools help marketers to improve customer interactions and optimize campaigns.

To experience better results post-implementation, prefer engaging with a Consultant. A Salesforce Marketing Cloud Consultant helps in mapping customer journeys, adding the right integrations,  aligning sales and service clouds so that users can collaborate easily and access data quickly.

Salesforce Marketing Cloud Implementation Partners help firms to integrate SFMC successfully. Here is how integrating Marketing Cloud helps businesses to achieve the desired outcomes:

1. Know the Customer

To experience better results, an organization must be aware of its customer behavior and continuously work on improving interaction with them. With Salesforce Marketing Cloud Integration, users have access to data collected from various sources including social platforms, websites, email campaigns, surveys, etc. This allows marketers to target customers based on their location, search preference, and purchase behavior. With a centralized cloud and access to external data, it is easier to understand customer behavior and use it to optimize campaigns.

2. Enhanced Personalization

Firms use built-in and integrated tools to gather and access customer data collected from various sources. This data is used to reach out to the interested customers via emails, advertisements and social media posts to attract them. By leveraging Einstein-AI, firms can interpret and respond to customer intent in a personalized manner. To improve personalization and to optimize campaigns better, one can engage with a Salesforce Marketing Cloud Consultant as well.

3. Boost Customer Engagement

The higher the engagement, the more the chances of conversion are. For securing maximum engagement it is important to know the likes and dislikes of customers including the platforms they are most active on. With Salesforce Marketing Cloud Integration, firms can engage with customers through their acquisition journey and dynamically deliver the next best action for each individual. This enhances the chances of conversion and boosts the audience retention rate.

4. Analyze the Impact

SFMC helps organizations to plan, personalize and analyze customer journeys. Tools like Einstein helps firms to understand customer behavior and intent at various stages of acquisition. Moreover, Analytics Builder, Interaction Studio, Dataroma and other tools help marketers to visualize, track and manage real-time interactions. Businesses that are looking to add more capabilities to their Salesforce setup, may consider adding more integrations or customization by hiring a Salesforce Marketing Cloud Consultant.

Bottomline

Salesforce Marketing Cloud Integration enables firms to observe customer journeys and interact with them in better ways. Moreover, it allows organizations to align Marketing, Sales, and Service Clouds resulting in better collaboration and faster customer service. With access to visually represented data and real-time analytics,  marketers can improve their customer engagements and optimize sales opportunities.

To experience better outcomes from Marketing Cloud integration, consider engaging with our Salesforce Marketing Cloud Consultants.