When it comes to Customer Relationship Management (CRM) salesforce provides top CRM product which can help businesses increase conversion rate, sales revenue and customer satisfaction significantly. With increase in usage of Salesforce platform the demand for skilled Salesforce Professionals has increased manifold. The demand for Salesforce Professionals spans across various industries and geographies for roles like salesforce developer, salesforce administrators, salesforce business analyst etc. Businesses today are hiring Salesforce Professionals as per the specific needs of their organisation through exercising options like, in house hiring or outsourcing some of the salesforce roles externally.
When we talk about Salesforce Professionals there are varieties of task to be performed like salesforce development, customisation, Designing, administration or project management. Hiring Salesforce Professionals can boost your business performance as through using the CRM capabilities of salesforce cloud, businesses can leverage various business functions and increase their functional capabilities. More than 200,000 organisations are today using Salesforce platform to operate their businesses effectively and therefore Salesforce Professionals are in high demand.
Some of the key roles performed by Salesforce Professionals are mentioned as below.
1. Salesforce Developer - Salesforce developer has the responsibility to create the basic functionality, mainly application logic including writing of the apex court. He creates Visualforce pages as per the customer requirements and also integrates salesforce API with the existing systems of data. Salesforce developer is a person who can develop cloud based applications platformand has in-depth understanding of salesforce and its limitations. A good Salesforce developer must have knowledge of various programming languages and Java.
2. Salesforce Administrator – An administrator is a Salesforce professional with in-depth understanding of Salesforce customisation and takes care of day to day work like user maintenance, generating reports, dashboards etc. He works with key stakeholders of the company and figure out the loopholes in the existing business processes and provides appropriate business solutions. A person in the role of Salesforce administrator should be a good listener as he would be facing customers to resolve problems and issues on daily basis.
3. Salesforce Architect - Salesforce architects are in extremely high demand and the number of certified architects is in few hundred only. Salesforce technical architect should have complete expertise on the Salesforce platform and various web development languages. He need to have complete grasp over various business processes governing the organisation, as he would be responsible for any major changes made in the entire Salesforce platform including major customisation.
4. Salesforce Consultant – A Salesforce Consultant is a valuable resource for any organisation as he helps in increasing revenue generation and brings in value to the clients. He should be competent on the Salesforce platform so that he can analyse the problems and develop appropriate solutions while also assessing their impact on business. A good Salesforce consultant should know every minute feature of salesforce platform and should understand its functionalities as to how the data flows in and out of the CRM. He should be able to use and leverage different salesforce tools to solve specific business problems.
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