Different ways to Select the Right Salesforce Implementation Partners

Businesses today are striving hard to keep their customers happy and are using various methods and technologies to ensure the same. When it comes to delighting customers and one talk about a CRM solution one simply can’t skip a name “Salesforce”. With changing business dynamics and evolution of mobile technology, consumers buying behaviour has changed drastically. Today consumers look for instant gratification and don’t make a repeat purchase if the customer service of product or service they have chosen is poor. Therefore an excellent CRM solution that can handle an ocean of customer’s data in a synchronised way and helps business to keep track and monitor customer service becomes crucial. Salesforce provides a vast arena of CRM services to small as well as large enterprises through its implementation partners.

So if you have made up your mind to use Salesforce as your preferred CRM solutions provider, choosing the right Salesforce Implementation Partners would certainly be your next step. Below mentioned tips will help you out to zero in on the right salesforce implementation partner for your business needs.

· The Right Fit:

 Asses the size of your enterprise and know the exact pain areas you want to fix. If you are a large sized enterprise with complex IT infrastructure and big operation, then look for a larger consulting firm. Large salesforce implementation partners would bring in requisite technical skills, system architecture and experience to handle the size of your operation. Conversely if you have a small business with smaller budget and IT infrastructure then you should consider smaller firms.

· Referral Checks:

Firstly check  AppExchange listing of the partner to get an aggregate customer satisfaction rating (CSAT). Ask your prospective Salesforce Implementation Partner to provide you list of their customers so that you can do a referral check. This will enable you to know the cost factor, expertise, team size and support system of the implementation partner.

· Excellence Driven:

 Look for the number of types of salesforce certifications the implementation partner holds. Also look for their partnerships with other salesforce specialists and how much they invest in R&D. The quality of partner should match to their R&D efforts because the more keen they are to improve their services; more invested they are to your success.

· Cost Criterion:

 Don’t just make cost as the driving factor while choosing the right Salesforce implementation partner. May be a partner who has given you a higher cost has assed your needs correctly and justifies his cost. While the other partner may have given you rock bottom prices but may not have checked all your other boxes.