How can a Salesforce Administrator Drive User Adoption

Efficiently tackling the wide range of business challenges, Salesforce has evolved into an indispensable solution for most organizations. From managing business processes to streamlining various productivity hassles, there is a Salesforce Solution for every business problem.

However, to get the maximum out of the Salesforce ecosystem, one must have an expert Salesforce Administrator alongside. He/she helps in establishing an ideal Salesforce solution that holds user convenience as the topmost priority and drives a higher rate of user adoption.

A higher adoption rate is the key to a successful Salesforce implementation.

Here are 5 key ways through which a Remote Salesforce administrator facilitates higher adoption and hence the long-term success of Salesforce implementation:

• Asks users what they Need

The requirements of a business change with time and a Salesforce System Administrator, keeps the wheel of evolution rolling. Asking users what they need from time to time can enable highly productive results. Be it changes in process dashboards such as adding, modifying custom fields or removing duplicity— the admin professional helps users to close more deals and improve user satisfaction levels greatly.

• Adds more Value to the user Experience

Organizations assume all of the employees will comply with the Salesforce solution, however, users have a core task or job to do and if the technology is disrupting their work, surely they will find ways to minimize its usage.

A Remote Salesforce Administrator works closely with different teams by understanding user’s pain points and resolving them in due time— enabling companies to observe a high user adoption which is ultimately one of the main reasons for successful Salesforce implementation.

• Defines user Work Habits

Identifying the work habits of users is crucial to understand where the users spend most of their time. This can be leveraged to resolve process flaws and user inconvenience and hence can contribute to efficient service delivery and improved employee efficiency.

Thus by analyzing user behavior, a Salesforce System Administrator makes a blueprint on what needs to be done and to execute it as per user's requirements.

• Standardizes and Updates System

After defining the work processes, it is important to make a standardized workflow that allows users to execute the work in a standard order leading to higher accuracy and minimum service delays.

A Salesforce System Administrator not only helps in standardizing the processes but also updates the process from time to time. This is done to alleviate process flaws that in turn results in increased convenience and high user adoption.

• Leverages Salesforce Application

After defining the work habits of users, one can determine where they spend most of their time. Do they work in the field where they would have a higher dependency on mobile apps? If so, then you can incorporate a Salesforce Lightning application that comes with improved UI and AI-powered analytics.

A Remote Salesforce Administrator understands the business requirements and end goals and hence suggests when an organization needs to supplement it's Salesforce CRM with a lightning application.


Key Takeaways

After implementing Salesforce in business, some organizations face user adoption issues that affect overall productivity. However, with an experienced Salesforce Administrator alongside, it is easier to boost user adoption rate by analyzing the factors that lead to user abandonment or limited usage.

To know more about how Salesforce Administrator works, consider visiting our website.