Wednesday, May 6, 2020

How to Select the Right Salesforce Partner in COVID-19 Crisis?

COVID-19 is an unprecedented challenge that has disrupted everything to a much deeper level. The global pandemic has not left any business from its wrath whether it is a produced based organization or a service-based company.

However, in this time of crisis when businesses have gone remote, incorporating a Salesforce solution can enable organizations to streamline essential business processes including Sales, Marketing, and Customer Service with much convenience. Moreover, maintaining your Salesforce project is easy as it is a cloud-based service and does not require the physical presence of a developer or an administrator.

By choosing reliable Salesforce Partners in USA, one can streamline business workflow with AI-powered analytics, custom development, and fast service delivery capabilities.

Here are some important considerations for selecting Salesforce Partners in the current situation:

1. Ascertain the Expertise of a Salesforce Partner

The ideal way to gauge the expertise of a Salesforce Partner is to look at its portfolio, work references, and case studies. Companies can consider setting up a virtual meeting by discussing its vision and project scope and questioning various aspects of the project.

Questions can be asked ranging from software licensing, cloud, certifications, integrations and customization as per the business needs. This will help organizations to ascertain if the potential partner is capable to carry out your project vision into reality or not.

2. Do a Cost vs. Value Analysis

Low project costs can result in clumsy solutions that lack functionality and user convenience and hence costs should not be the standalone criteria to hire a Salesforce Partner.

While deciding project costs, it is important to know if the partner agency can deliver the desired ROI keeping both short and long term goals into consideration. Some factors that determine the cost of a Salesforce project include expertise of a Salesforce Partner, hours of service, project customization, criticality of the project, and software licensing.

3. Check Partnership Levels in Depth

Another important factor to gauge the credibility of a Salesforce Partner is to check its partnership levels in depth. More than 60 percent of partnerships are set up keeping a company’s technical certifications and customer success rates in check.

To select the right Salesforce Partners in USA, organizations can check its listings at the AppExchange platform which contains a comprehensive list of all applications developed by various Salesforce Partners.

4. Post Implementation Support

After successful Salesforce implementation, some organizations may require training support while others may require dedicated support so that they can focus on their core business operations.

In order to take full benefits of Salesforce implementation, companies must hire a partner that not only handles various processes but runs essential up-gradation, and maintenance activities. To ensure the post-development support is top-notch, businesses must look for Salesforce Partners that are available for round the clock service in different time zones.

Key Takeaways

To keep the Salesforce system up and running amid the current situation of crisis, hiring an experienced Salesforce Partner is essential. Being a cloud-based service, it is much easier to maintain and administer Salesforce set up, assisting businesses in streamlining workflow and increasing sales and customer satisfaction levels.

To know more about how Salesforce Partners work in real-time, consider visiting our website and explore our plethora of Salesforce services and applications.

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