Over the years, firms have been dependent on break-fix models to address their growing IT needs. While these methods may look cost-effective initially which they are not, it also leaves the system vulnerable and users waiting for resolution.
To overcome the limitations of traditional resource hiring methods, organizations are shifting towards managed services to address their immediate tech issues. Salesforce Managed Services is gaining emphasis since Salesforce is the most popular CRM today. Under Managed Services for Salesforce, firms hire a partner that administrates the CRM and is responsible to keep it optimized and error-free.
There are various benefits of going with managed services for Salesforce. Some of them include:
Cost-Effective
Managed Services for Salesforce is a cost-effective investment as organizations do not have to pay every month. Rather they pay for the hours of work done by experts in a week/month. This enables them to effectively plan investments and secure a better ROI compared to traditional break-fix methods.
Skilled Experts
Salesforce hosts numerous products under its umbrella including Sales Cloud, Marketing Cloud, Einstein, IoT, and more. Managing such solutions optimally may require expert consultants, developers, admins, and analysts. Salesforce Managed Services partners have a vast pool of certified experts who are well aware of the platform features and new releases.
Proactive Resolution
Unlike the traditional break-fix model, Salesforce Managed Services work on a proactive redressal mechanism—meaning issues are identified early and resolved quickly. This is possible because Salesforce experts administer the CRM regularly and keep a check of the system KPIs. With dedicated experts alongside, teams can focus on core operations and work efficiently while the managed services provider takes care of system management and its performance.
Bottomline
Managed Services for Salesforce enable organizations to overcome the limitations of the break-fix model. With dedicated experts available on-demand, teams do not have to worry about fixing system flaws. Moreover, since experts can be hired on an hourly model, it also saves firms from exorbitant in-house hiring costs.
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